For some products we offer personalised cards that will be added to the packaging. At the moment this is only available for silver (plated) pendants. We are planning to launch this feature for more products in the future.
We understand that you might want to see your product in real life first. We also encourage you to make your own pictures and videos of the products that you sell. Your own assets will, especially after you identified a winner, make a big difference in your marketing costs. You can place a sample order […]
Until the moment an order ships you can change the address. At the moment it is not possible to do that yourself, so we suggest to put your order on hold (you can do that on the order page) and email us with the address change request.
Yes we do ship to all countries in the world although shipping times vary greatly per country. We ship worldwide from two fulfilment centers. For US orders we ship from Houston. For International Orders, we ship from Frankfurt. To learn more, have a look at this “where do you ship to article“. Are my orders […]
We ship your orders from 2 different fulfilment centers. For US orders we ship from Houston, while all international orders are shipped from Frankfurt. US Orders ($3.50 – $4.00) All our orders are shipped with USPS First-Class Mail. As we are not using a service like DHL eCommerce to lower the costs, everything is handled […]
Because we are shipping from 2 fulfilment centers, we have good shipping times for both US and EU. Other destinations might take longer. US orders We ship with USPS first-class mail, and usually orders will arrive in 3-5 days after shipment. The actual time it takes depends on the distance from Houston and how remote […]
We believe shipping should be easy and not require you to install a special app to calculate the shipping rates for different suppliers. Therefore we have a flat fee per order (that means no extra per item!). For orders that are shipping within the US (from Houston) we charge a flat fee of $3.50 per […]