Replacements & Remakes
If a customer contacts with a possible issue regarding Beeoux product, no worries, we got you!
When there is a proven problem, we’ll make sure to replace the product for your customer as soon as possible. Unless a replacement is not possible, then we will be able to refund you for the order.
We don’t require the customer to send it back to us, so we only require a photo to identify the problem, after which we will send a replacement as soon as possible!
Recommended procedure for these issues
- ask for a photo of the product
- send it at firstname.lastname@example.org
- we’ll quickly asses if the item is broken or if it has a defect
- We’ll come back to you and recommend a solution (replacement or refund)