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Knowledge Base

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Getting Started with Beeoux

How to create a product with Beeoux?
How will Beeoux charge me?
What ecommerce platforms does Beeoux integrate with?
What happens when an order comes in?
What are marketing assets?

Design tips and mock up generator

What dimensions should my design be ?
What file format does Beeoux require ?
Where can i download product templates ?
Why aren't all marketing assets loading?
How to design a stainless Steel Pendant in Photoshop, in 5 easy steps (engraving artwork)
How to Design a Freeform Silver Necklace in Photoshop, in 5 Easy Steps (engraving artwork)

Products and Packaging

How are products packaged?
How can I brand my products?
What is .925 Sterling Silver?

Setup and Integrations

How to integrate my Shopfiy store?
How to integrate my WooCommerce Store? (full guide)
What happens when an order comes in?
How to enable personalization directly on my store?
Can Beeoux pull funds directly from my sales platform?
The personalisation widget does not work on my site?
Do I need to list Beeoux as a production partner in Etsy?
How to integrate my Etsy Store (full guide)

Shipping

Do you ship internationally?
Where do you ship from?
How much does shipping costs?
How long does shipping take?
Is shipping included in the Beeoux product price?
How do you ship your packages?
Can I change my shipping address?
Can I order a sample?
Where do I find tracking information?
Why is there no tracking information available?

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Payments, Taxes, and Refunds

Payment Options
Will you charge me VAT?
In which currency am I charged for Beeoux Products?
Replacements & Remakes
Refunds
Does Beeoux offer discounts for bulk orders?

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